To return goods because of a fault or change of mind, please download and fill out a Return Authority Request.
Please complete all sections of this form and fax to Peacock Bros. Pty Ltd on +613 9563 1977 or email: CS@peacocks.com.au so we can issue you with a return authority number.
When you receive the R/A number, attach a copy of the completed form to the outside of the box containing the returned goods otherwise goods will not be accepted.
Send the Item to the Branch you have purchased it from originally.
Freight forreturned goods is at the expense of the customer or reseller.
Before a credit is approved for any returned goods that are “deemed” faulty, a verifying process is undertaken by Peacock Bros. Pty Ltd and its vendors.
The duration of this processing period is determined by the vendors return policies.
Please note the following:
Goods deemed by Peacock Bros. Pty Ltd to be DOA faulty will only be credited and not replaced.
All claims and Return Authority requests must be must made within 7 working days of the receipt of goods.
Copy of the original invoice must be attached to Return Authority Request Form.
Label/Print samples must be provided for faulty goods so they can be processed accordingly. Processing of these returns will be delayed if print sample (where applicable) are not provided.
The customer or reseller is required to pre-assess returns for genuine faulty claims prior to return.
A 15% restocking fee applies for all goods returned that are ordered incorrectly by the customer and that are not faulty. This fee shall be deducted from any payment already made for product or will be invoiced to Credit Accounts already in place.
The customer or reseller is responsible for the cost of freight and insurance on goods returned . Resellers are required to provide original Proof of Delivery upon request.
Goods returned must be in original condition and with the undamaged & complete packaging otherwise credits will not be issued.
• Any product deemed to be modified in any way will not be accepted.
Registered R/A numbers will only be applicable for 15 working days. Items not returned within the 15 working days will not be accepted.